TRACKNETICS PRIVACY POLICY
Effective Date: 01/01/2026
Tracknetics (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information in accordance with applicable privacy laws, including the Protection of Personal Information Act (POPIA) of South Africa.
This Privacy Policy explains how we collect, use, store, and protect information when you use the Tracknetics mobile application, website, products, and services.
1. INFORMATION WE COLLECT
We may collect the following information:
- Name and surname
- Contact information including phone number and email address
- Vehicle information
- Device identifiers
- GPS and location information
- SIM and network information
- Driver behaviour and telematics information
- Dashcam or video-related information (where applicable)
- App usage information and diagnostics
- Account login information
2. LOCATION INFORMATION
The Tracknetics application may collect precise and background location data to provide real-time vehicle tracking, route history, recovery services, geofencing, fleet management, and related tracking functions.
Location data may continue to be collected while the app is running in the background where permission has been granted by the user.
3. HOW WE USE YOUR INFORMATION
We use information to:
- Provide tracking and telematics services
- Monitor and recover vehicles or assets
- Improve app functionality and performance
- Provide customer support
- Send notifications and alerts
- Generate reports and analytics
- Improve security and fraud prevention
- Comply with legal and regulatory obligations
4. DATA SHARING
We do not sell personal information.
Information may be shared with:
- Authorised Tracknetics staff and service providers
- Recovery personnel and law enforcement where necessary
- Technology and hosting providers supporting our systems
- Regulatory authorities where required by law
5. DATA SECURITY
We implement reasonable technical and organisational measures to protect information against unauthorised access, loss, misuse, or disclosure.
However, no system is completely secure, and users acknowledge that information transmitted electronically may carry certain risks.
6. DATA RETENTION
We retain information only for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.
7. USER RIGHTS
Users may request:
- Access to their personal information
- Correction of inaccurate information
- Deletion of personal information where legally permissible
- Withdrawal of consent where applicable
Requests may be submitted to:
Email: info@tracknetics.co.za
8. THIRD-PARTY SERVICES
The application may use third-party services including:
- Google Maps
- Firebase
- Cloud hosting providers
- Mobile network infrastructure providers
These services may collect information in accordance with their own privacy policies.
9. CHILDREN’S PRIVACY
The Tracknetics application is not intended for use by children under the age of 18 without parental or guardian consent.
10. CHANGES TO THIS POLICY
We reserve the right to update this Privacy Policy from time to time. Updates will be published on our website or application.
11. CONTACT DETAILS
Tracknetics
Company Registration Number: 2012/198946/07
Email: info@tracknetics.co.za
Website: https://www.tracknetics.co.za
By using the Tracknetics application or services, you consent to the collection and use of information as described in this Privacy Policy.